Policy - DesIndie

Shipping & Policies

Welcome

Welcome to the official Etsy DesIndie family store.

DesIndie is dedicated to providing you with excellent products at affordable prices. Ours better be the best you've bought or we want to know.

Our intense focus on OUTSTANDING CUSTOMER SERVICE is just one of our ways of saying thank you for your business.

DesIndie proudly remains family owned and operated, thus providing our customers with a unique family-feeling experience.

We strive to carry a variety of unique products for all stages and ages of life both for accessories and clothing and quality art media & prints.

Make yourself at home on our Etsy Store Shop and please, we love ideas and customized packages to fit your style, colors, home, and interests.

Digital downloads

Your files will be available to download once payment is confirmed.

Shipping

We ship as soon as product is ready, made, and cured (for digital prints). Shipping is what you choose at checkout, please choose and pay for expedited shipping if you need it sooner than our standard First Class 3 to 5 business day shipping.

Returns & Exchanges

I gladly accept returns and cancellations

Just contact me within: 5 days of delivery

Ship items back to me within: 7 days of delivery

Request a cancellation within: 24 hours of purchase

I don't accept exchanges

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Returns and exchange details

All purchases are final. We only refund for defective or erroneous items sent. We accept returns, but will not pay for return shipping, as our pricing is such that we can't simply return shipping costs for returns unless there was something wrong with the item (which would be our fault). So all purchases are final with exception to defective or erroneous items, returns are fine but no return shipping will be issued.